MicroVention is now Terumo Neuro

Technician I, IT Support (Shift B)

Position Overview

Responsible for supporting associates with setting up new workstations and peripherals, processing new hires, role transfers, or separation requests and following procedures then documenting tasks appropriately. Provide quality and timely technical support for all onsite and remote end-users focusing on excellent customer service. Maintain proper hardware and software inventory y levels as well as participate in IT related projects. Job duties:
  • Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system.
  • Image workstations with default operating system using Microsoft Endpoint Configuration Manager to prepare for deployment to associates.
  • Coordinate and communicate with associates to replace workstation equipment to ensure an accurate transfer of all data and software applications.
  • Initiate and schedule with vendors to replace or fix hardware issues.
  • Troubleshoot and support all users globally using remote tools such as TeamViewer, Teams, etc.
  • Maintain and process associate status changes of user accounts and computers within Active Directory and within other software.
  • Wipe data from workstations using enterprise software and process for disposal of equipment.
  • Setup, configure and verify new Windows desktops/laptops or mobile devices.
  • Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.).
  • Install, configure, and support all enterprise application such as Microsoft 365 (e.g., Outlook, Word, Excel, SharePoint, OneDrive, Teams, etc.) and Adobe Creative Suite.
  • Follow all proper company and IT procedures related to processing all incidents and changes within the IT environment.
  • Participate in departmental meetings and assigned projects or tasks by IT management.
  • Help maintain IT hardware inventory including workstations, monitors, docking stations, accessories, printers, etc.
  • Learn and assist users with utilizing AI tools such as Microsoft Copilot to enhance productivity and streamline workflows.
  • Gain proficiency in the Power Platform, including Power Apps, Power Automate, and Power BI to support and develop custom solutions for business needs.
  • Comply with applicable Laws and Regulations, adhere to Quality Management System processes and requirements as well as demonstrate Ethics and Integrity in all matters and at all levels throughout the organization.
  • Perform additional duties as assigned.

Job Details

Job ID 12971BR

Alajuela, Costa Rica

Apply for this job
    1. Bachelor’s or associate degree in the IT field in-progress or completed.
    2. Minimum two (2) years of experience with PLM systems (Windchill preferred).
    3. Working knowledge of database system languages, e.g., SQL.
    4. Mid to high proficiency in statistical analysis and data visualization tools (PowerBI preferred).
    5. General understanding of manufacturing and business processes.
    6. Strong written and verbal communication skills; ability to effectively communicate and collaborate with the team.
    7. Proficiency in general Microsoft applications including MS Word, Excel, Outlook, and Teams.
    Desired Qualifications
    1. Strong problem-solving, organizational, analytical, and critical thinking skills.
    2. Strong interpersonal and relationship building skills.
    3. Ability to work both independently and as a team member with minimal direction.
    4. Ability to plan, organize, and manage time effectively.
    5. Minimum two (2) years of experience in business intelligence, analytics, or relevant field.
    6. Minimum two (2) years of experience in the medical device industry.