Intern, IT Operations

Support the IT operations team by assisting with various tasks and projects aimed at maintaining and improving the company's IT infrastructure. Assist with setting up new workstations and peripherals, processing new hires, role transfers, or separation requests, and providing quality and timely technical support for all onsite and remote end-users. Participate in IT-related projects and meetings, ensuring excellent customer service and maintaining proper hardware and software inventory levels. Job duties:

• Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system.
• Image workstations with the default operating system using Microsoft Endpoint Configuration Manager to prepare for deployment to associates and production.
• Coordinate and communicate with associates to replace workstation equipment, ensuring an accurate transfer of all data and software applications.
• Initiate and schedule with vendors to replace or fix hardware issues.
• Troubleshoot and support all users globally using remote tools such as TeamViewer, Teams, etc.
• Maintain and process associate status changes of user accounts and computers within Active Directory and other software.
• Wipe data from workstations using enterprise software and process for disposal of equipment.
• Set up, configure, and verify new Windows desktops/laptops or mobile devices.
• Install, configure, and support all enterprise applications such as Microsoft 365 (e.g., Outlook, Word, Excel, SharePoint, OneDrive, Teams, etc.) and Adobe Creative Suite.
• Learn and assist users in utilizing AI tools such as Microsoft Copilot to enhance productivity and streamline workflows. This involves gaining a deep understanding of how AI can be integrated into daily tasks and providing support to end-users in leveraging these tools effectively.
• Gain proficiency in the Power Platform, including Power Apps, Power Automate, and Power BI, to support and develop custom solutions for business needs. This includes exploring the capabilities of these tools, creating simple automation workflows, and assisting in the development of custom applications to improve business processes.
• Participate in departmental meetings and assigned projects or tasks by IT management.
• Comply with applicable Laws and Regulations, adhere to Quality Management System processes and requirements as well as demonstrate Ethics and Integrity in all matters and at all levels throughout the organization.
• Perform additional duties, as assigned.